Shipping policy
Order processing
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Ready-to-ship items are typically dispatched within 3–5 business days of order placement. For pre-orders, items will be shipped when stock arrives — pre-order items in the same order will ship together unless you request otherwise.
Pickup (Free curb-side pick up)
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Free curb-side, contactless pickup is available in Milton, Ontario, Canada. Please select “Free curb-side pick up” at checkout and wait for an email notification with the pick-up date and time.
Shipping zones & flat fees
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GTA Wide (within Greater Toronto Area): Flat fee $20 CAD.
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Canada (tracked, excluding GTA): Flat fee $50 CAD.
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United States (tracked): Flat fee $65 CAD.
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International shipping: Currently not available for large items such as My Little Masjid due to package size.
Delivery timing
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Please allow 7–14 business days for delivery for orders shipped within Canada (after dispatch). Delivery times may vary by region and carrier.
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Transit times to the United States and remote areas may be longer.
Carriers
We use major carriers (UPS, FedEx, Purolator and/or other trusted providers). Carrier selection depends on destination and package size.
Delays & exceptions
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Shipping delays can occur due to high volume, customs clearance (for cross-border shipments), or carrier issues. We are not responsible for carrier delays, but we will assist with tracking and claims.
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If your order is time-sensitive, please contact us before ordering.
Tracking
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Tracking information will be emailed once your order ships. Use that tracking number to monitor delivery status.
Lost or damaged shipments
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If your shipment appears lost or arrives damaged, contact us immediately at mama_khadija1@outlook.com. We will help file a claim with the carrier. Please keep all packaging and photos of the damage.
Questions
Contact us: mama_khadija1@outlook.com